Staff

Management

Car Joe Jozefiak

Car Joe Jozefiak

Finance Manager
444 Reviews
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Nas Zaidan

Nas Zaidan

Finance Manager

Certified
115 Reviews
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Marcus Greene

Marcus Greene

Sales Manager
111 Reviews
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Cesar Ayala

Cesar Ayala

Service Manager
110 Reviews
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Sean Drane

Sean Drane

Service Director
34 Reviews
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Andy Montano

Andy Montano

General Sales Manager
34 Reviews
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John Mack

John Mack

Used Car Sales Manager
11 Reviews
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Erik Anders

Erik Anders

Parts Manager
8 Reviews
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Sales

Andrew Shorts

Andrew Shorts

Product Specialist
240 Reviews
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Jorge Guzman

Jorge Guzman

Product Specialist
203 Reviews
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Timothy Henry

Timothy Henry

Product Specialist

Certified
88 Reviews
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John Hickey

John Hickey

VIP Manager
41 Reviews
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Moises Duarte

Moises Duarte

Product Specialist
5 Reviews
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Wagner Santizo

Wagner Santizo

Product Specialist
5 Reviews
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Michael Reta

Michael Reta

Product Specialists
1 Review
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David Dominguez

David Dominguez

Product Specialist
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Drew Hollis

Drew Hollis

Product Specialist
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Frank Hussein

Frank Hussein

Product Specialist
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Rondayle Sanders

Rondayle Sanders

Product Specialist
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Adrian Sesma

Adrian Sesma

Product Specialist
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Daniel Smith

Daniel Smith

Product Specialist
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Service

Favian Valdivia

Favian Valdivia

Service Advisor
165 Reviews
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Josh Campbell

Josh Campbell

Service Advisor
150 Reviews
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Remy Price

Remy Price

Service Advisor
112 Reviews
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Anibal Arroyo

Anibal Arroyo

Service Advisor
37 Reviews
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Car Joe Jozefiak

Car Joe Jozefiak

Finance Manager
Dealership Experience 18 years 3 months
Industry Experience 40 years 3 months
Recent Reviews

Jan 10, 2026

Dealership Rating
Employee Rating

The dealership is nice and clean Timothy was very helpful

The dealership is nice and clean Timothy was very helpful and helping me getting a vehicle I love my equinox I've been trying to get one for a while thanks to Timothy he did a great job it's not that many people that's there that I used to know they must be gone I miss Mr Joe and the finance department he is a great person but the young man in the finance department he did a good job

Oct 06, 2025

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Tim, our salesman was fantastic.

Tim, our salesman was fantastic. He was patient and thorough, not pushy. The initial experience with him was great. Things went south when the dealership left us sitting in the lobby waiting on the finance mgr for at least 1 .5 hours after we made the purchase decision. We walked out after another family was taken ahead of us despite having been told that we were next. The purchase order that we were provided (which was needed to secure outside financing) was incorrect, so it couldn't be sent to our creditor. I called early Monday morning and spoke with Tim who recognized that the info on the purchase order was incorrect. Tim assured me that he would send over the corrected document as soon as he finished a mtg. We waited hours for the corrected purchase order to be emailed. Instead of sending the document, Finance manager Naz Zaiden called me and apologized for the wait the day before and repeatedly stated that it wasnt his fault. Naz prolonged the process unnecessarily, keeping me on the phone so he could attempt to sell me additional warranty coverage. He refused to supply his offer in writing via email so that my husband and I could review and discuss it. Instead, he insisted that he be able to speak with my husband by phone to give the offer. I gave my my husband's contact information and he said that he would call when we hung up. Naz never called my husband and never sent the corrected purchase order to our creditor. It took repated emails and two additional hours to receive the purchase order. As it was now the end of business for our creditor, this delayed final approval of our loan and issuance of the cashiers check to make the purchase. Once again on the day of pickup, we were left sitting in the waiting area for well over an hour despite multiple phone calls and text messages in advance to coordinate pickup. Despite our efforts, lack of communication at the dealership left us waiting because Naz did not even know that we'd arrived. Finally, Naz tried to convince us that the written arbitration agreement that the dealership has you sign isn't actually forfeitting the right to pursue legal action through the courts. He spent a good 20 minutes arguing that the document doesn't mean what it states very clearly. Then this older man came in and confirmed that our understanding was correct. There was more drama with Naz but this review is already too long. Bottom line: Naz will literally say anything to upcharge you with additional warranty coverage and get you to sign documents that may not be in your best interest. He is the epitome of the "sleezy car salesman" except that he's a finance manager.

Sep 13, 2025

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My Dealership have always support me.

My Dealership have always support me. And my Family, Friends. Tim Gehr: super hero, Joe in finance is the greatest of all times, George if very professional, explained to me and set of my Vehicle. Patience and professional, caring team of professionals. I’m so elated, and have such gratitude. Thanks so kindly Jackie Webb for such caring team just like you.

Sep 06, 2025

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I am pleased to say that the responsiveness to

I am pleased to say that the responsiveness to potentially negative issues, at this local has absolutely restored my confidence. The CEO has integrity and the desire to make it right for the customer, especially if it wasn't the customer's fault, and I admire her for that.

Apr 19, 2025

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Still haven’t got my car fix they’re are really bad at

Still haven’t got my car fix they’re are really bad at communicating with people about they Vehicle I wouldn’t advise anybody to come get the car work done here unless you willing to pay high price for simple repairs

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Andrew Shorts

Andrew Shorts

Product Specialist
Contact Me
Dealership Experience 4 years 7 months
Industry Experience 4 years 7 months
I love to grind, hard work motivates me. I am a people person, feel free to stop by and say, "Hi" to me anytime! I love watching anime on my free time. I am a family man, I do not sell you cars that you do not like. My goal is to sell you cars that you like and love! Follow me on Instagram @andrewwebbsales
Recent Reviews

Apr 25, 2026

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I was dealt with very professional with Webb Chevy.

I was dealt with very professional with Webb Chevy. They extended a professional courtesy and a concern. It was very admirable. This is the reason why I made a deal with Webb Chevy. They told me what my options were and let me choose and that’s the reason why I was happy with Webb Chevy. They gave me a choice. They did not strong army or guilt to me into a decision.

Feb 23, 2026

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Nas helped me and made sure I got the dream car I asked

Nas helped me and made sure I got the dream car I asked for and actually wanted

Nov 06, 2025

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Webb Chevy was the best experience I’ve had at a dealer

Webb Chevy was the best experience I’ve had at a dealer in a long time. Timothy Andrew and Nas were a great team and worked hand-in-hand in giving me the best deal out the door as quickly as possible no messing around no shady stuff.

Sep 30, 2025

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Nas was sooooooo pleasant to work with.

Nas was sooooooo pleasant to work with. He really made sure I understood all of my paperwork. He was super nice and sweet.

Sep 13, 2025

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My Dealership have always support me.

My Dealership have always support me. And my Family, Friends. Tim Gehr: super hero, Joe in finance is the greatest of all times, George if very professional, explained to me and set of my Vehicle. Patience and professional, caring team of professionals. I’m so elated, and have such gratitude. Thanks so kindly Jackie Webb for such caring team just like you.

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Jorge Guzman

Jorge Guzman

Product Specialist
Contact Me
Dealership Experience 13 years 4 months
Industry Experience 13 years 2 months
Recent Reviews

May 05, 2026

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Employee Rating

He looks out for the customers made it the best

He looks out for the customers made it the best experience to buy a vehicle me and my wife are happy with our purchase will definitely buy another car with him when the time come

Apr 02, 2026

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Easy great and accessible location.

Easy great and accessible location. Customer service they listen and not pressured me. Thank you!!

Nov 25, 2025

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I am very happy with my new 2026 Traverse , Jorge Guzman

I am very happy with my new 2026 Traverse , Jorge Guzman was my salesperson and I truly appreciate the way he took care of me . Already told my friend to come see him

Nov 05, 2025

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Jorge was very friendly and thorough with the purchase

Jorge was very friendly and thorough with the purchase of our new car. I especially liked how he took his time explaining and showing us how to use the many different features in the Trax. Also it was very nice of him to offer something to drink since we were there for several hours.

Oct 16, 2025

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Jorge Guzman displayed excellent costumer service and

Jorge Guzman displayed excellent costumer service and lead me in the direction I needed to in closing the deal for my brand new car

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Favian Valdivia

Favian Valdivia

Service Advisor
Dealership Experience 9 years 9 months
Industry Experience 22 years 4 months
Recent Reviews

May 29, 2026

Dealership Rating
Employee Rating

I love the custom service Timothy was very patient even

I love the custom service Timothy was very patient even after I left the dealership,he called and checked on me to see how I was enjoying my new vehicle he also let me know if there was anything.I needed assisted with to reach out to him at any time.

Jan 10, 2026

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The dealership is nice and clean Timothy was very helpful

The dealership is nice and clean Timothy was very helpful and helping me getting a vehicle I love my equinox I've been trying to get one for a while thanks to Timothy he did a great job it's not that many people that's there that I used to know they must be gone I miss Mr Joe and the finance department he is a great person but the young man in the finance department he did a good job

Sep 26, 2025

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Had amazing service with this dealership couldn't think

Had amazing service with this dealership couldn't think of a better dealership to go to

Sep 13, 2025

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My Dealership have always support me.

My Dealership have always support me. And my Family, Friends. Tim Gehr: super hero, Joe in finance is the greatest of all times, George if very professional, explained to me and set of my Vehicle. Patience and professional, caring team of professionals. I’m so elated, and have such gratitude. Thanks so kindly Jackie Webb for such caring team just like you.

Sep 09, 2025

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Favian professional and described the work thoroughly

Favian professional and described the work thoroughly He was very polite and knowledgeable I was very impressed with his service

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Josh Campbell

Josh Campbell

Service Advisor
Dealership Experience 9 years 4 months
Industry Experience 10 years 8 months
Service Writer at Webb Chevy
Recent Reviews

May 29, 2026

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I love the custom service Timothy was very patient even

I love the custom service Timothy was very patient even after I left the dealership,he called and checked on me to see how I was enjoying my new vehicle he also let me know if there was anything.I needed assisted with to reach out to him at any time.

Mar 03, 2026

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Shoutout to Josh for being so helpful during my service

Shoutout to Josh for being so helpful during my service appointment this morning! He was funny, friendly, and made everything easy to understand while keeping the whole process a little more stress-free. He truly went out of his way to help me, and I really appreciated it. Great customer service — thank you!

Feb 12, 2026

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Because I get good service at Webb Chevrolet and it is

Because I get good service at Webb Chevrolet and it is close to home, the only place that I go

Feb 04, 2026

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Clean and great employees fresh coffee and great support

Clean and great employees fresh coffee and great support I always trust them with my vehicle

Jan 10, 2026

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The dealership is nice and clean Timothy was very helpful

The dealership is nice and clean Timothy was very helpful and helping me getting a vehicle I love my equinox I've been trying to get one for a while thanks to Timothy he did a great job it's not that many people that's there that I used to know they must be gone I miss Mr Joe and the finance department he is a great person but the young man in the finance department he did a good job

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Nas Zaidan

Nas Zaidan

Finance Manager

115 Reviews
Certified
Recent Reviews

Jun 08, 2026

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Nas is a very good finance manager.

Nas is a very good finance manager. He is very helpful and nice. Thank you for the great service.

Jun 06, 2026

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Nas was really nice and so helpful!

Nas was really nice and so helpful! I love his energy and he explained everything so perfectly! He made sure we understood everything perfectly! I recommend him 100000/10!! I will definitely be recommending him to everyone!! Friends and family! I can definitely see him being a manager!

Jun 03, 2026

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Nas was my finance manager and he was amazing!

Nas was my finance manager and he was amazing!!! He was knowledgeable,polite, friendly, he made me feel very comfortable and was easy to talk to. He also answered all my questions

Jun 02, 2026

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Nas is the best and he’s worth the time.

Nas is the best and he’s worth the time. Really quick and easy process and made me feel like part of the Chevrolet family. Thank you!

Jun 01, 2026

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Nas was perfect very respectful very nice person and

Nas was perfect very respectful very nice person and explained everything clearly i appreciate him giving me my options and explaining to me all the packages and I feel very good he did me great THANK YOU NAS AND CONGRATS ON YOUR BABY BOY MAY GOD SEND ALL THE BLESSING YOUR WAY

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Remy Price

Remy Price

Service Advisor
Recent Reviews

May 29, 2026

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I love the custom service Timothy was very patient even

I love the custom service Timothy was very patient even after I left the dealership,he called and checked on me to see how I was enjoying my new vehicle he also let me know if there was anything.I needed assisted with to reach out to him at any time.

Apr 02, 2026

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Very quick service.

Very quick service. salesman was very polite and didn’t I wasn’t pushy while making the sale. Also, he was able to find me a vehicle in my price range that I love and was able to walk out the door paying a reasonable price.

Nov 24, 2025

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Great customer service and very attentive.

Great customer service and very attentive. Tim greeted me as I was looking at the cars. Nas was very informative while reviewing the documents and discussing gap insurance. Nas made sure my payments weren’t too high. I was satisfied with my visit.

Oct 09, 2025

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Timothy was very helpful and made sure I considered all

Timothy was very helpful and made sure I considered all of my options before making a purchase. Although I was at the dealership longer than expected, he made sure I was comfortable and was very patient with the process of deciding on whether or not to trade in my car and get a new one, or just get my car repaired. When Timothy had to take care of another client, he sent in a trusted sales colleague to close the deal, including his manger. They were all very helpful.

Sep 26, 2025

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Had amazing service with this dealership couldn't think

Had amazing service with this dealership couldn't think of a better dealership to go to

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Marcus Greene

Marcus Greene

Sales Manager
Dealership Experience 7 years 6 months
Industry Experience 13 years 1 months
Hello!! I'm originally from Mississippi but decided to move to the Chicagoland area. I am still trying to adjust myself to the cold weather here since it is very different from Mississippi! I am a Jamaican American, a basketball card collector and a big sneakerhead! I love sports, shopping and singing. Sometimes, I burst into a song at the dealership, if the mood strikes me. I've been told my voice is a mixture of Jesus and Fergi. The professionalism you get with me is second to none, if ever you need me I'm always one phone call away! Just ask the team!
Recent Reviews

May 29, 2026

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Our car buying experience at Webb Chevrolet—especially

Our car buying experience at Webb Chevrolet—especially working with Timothy Henry—was excellent. He listened carefully to what we were looking for and showed us vehicles that matched our wish list. We especially appreciated the time he took to explain the different features and compare the two vehicles we were considering. Throughout the process, he went above and beyond to ensure we had the information we needed to make the right decision. This was one of the best car-buying experiences we’ve had, and we’ll definitely be asking for Tim at Webb when it’s time to purchase our next vehicle.

Apr 25, 2026

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I recently had an outstanding experience at Webb Chevy,

I recently had an outstanding experience at Webb Chevy, and I can confidently say this was one of the smoothest vehicle purchases I’ve ever made. From start to finish, the entire process was seamless, professional, and genuinely enjoyable. A huge shoutout to my salesperson Timothy Henry, who went above and beyond to ensure I fully understood every feature of my new vehicle. He was patient, knowledgeable, and made sure every single question I had was answered thoroughly; no rushing, no pressure, just excellent service. If you’re in the market for a vehicle, this is absolutely the place to go.

Apr 01, 2026

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Tim made my car buying experience so smooth from start to

Tim made my car buying experience so smooth from start to finish. From the moment I walked in, he was super attentive, personable, and really focused on helping me, not just trying to make a sale. He took the time to understand what I wanted and helped me find exactly that without any pressure. What I appreciated most was how comfortable he made everything feel. He was patient, knowledgeable, and just easy to talk to, which made the whole process a lot less stressful. Even after I got my car, Tim still checked in to make sure I was happy and comfortable with my purchase. He’s always been available whenever I had questions or needed help with anything. It’s rare to find someone who actually cares even beyond the sale, but Tim definitely does. If you’re looking for someone real, helpful, and easy to work with, I definitely recommend going to him!

Feb 04, 2026

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I had an excellent experience at Webb Chevy.

I had an excellent experience at Webb Chevy. It was a four-day purchase period, due to me taking my time to decide. Beginning with Timothy Henry in Sales who was patient and went above and beyond to find the truck I wanted. He was patient, knowledgeable, and genuinely kind throughout the process. Along with Marcus Greene and Johnny Westbrook in finance, working the numbers I gave them about my budget. They took the time to listen without rushing me, asked me important questions to fully understand my situation, they took time and explained each step of the process in a way that was clear and supportive. They double‑checked everything before I left to make sure nothing was overlooked. I walked out feeling relieved, respected, and genuinely heard. Exceptional service like this is rare, and I’m truly grateful. Thank you for making my purchase stress free.

Nov 26, 2025

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It was a pleasure working with Jorge.

It was a pleasure working with Jorge. He was easy to work with and made the process as simple as possible!

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Cesar Ayala

Cesar Ayala

Service Manager
Dealership Experience 6 years
Industry Experience 22 years 7 months
Recent Reviews

Sep 13, 2025

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My Dealership have always support me.

My Dealership have always support me. And my Family, Friends. Tim Gehr: super hero, Joe in finance is the greatest of all times, George if very professional, explained to me and set of my Vehicle. Patience and professional, caring team of professionals. I’m so elated, and have such gratitude. Thanks so kindly Jackie Webb for such caring team just like you.

Sep 04, 2025

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Josh Campbell customer service stinks.

Josh Campbell customer service stinks. Doesn’t follow up with customer and talks belligerent to customers

Aug 25, 2025

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Deceptive Out-of-State Buying Experience – Poor

Deceptive Out-of-State Buying Experience – Poor Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotely from Texas. I’ve bought from other out-of-state dealers before and had smooth, transparent experiences. Unfortunately, this was the only one that left me feeling misled and taken advantage of. The sale dragged on due to delays in the finance office, and I didn’t officially complete the purchase until June 2025. I picked up the vehicle on June 21, 2025, after spending several hours at the dealership. My contacts were Nas Zaiden (Finance Manager) and John Hickey (Product Specialist). Despite being there in person, no one offered a walk-around, disclosed any issues, or mentioned missing components. I was simply handed one key fob with no explanation. After I returned home, I discovered: • A cracked rear entertainment screen • A gas tank door that doesn’t open • Missing grille components • No cold-weather diesel plug or cable • Only one key fob, requiring costly replacement While I was still at the dealership, I had to personally point out rear fender damage while the vehicle was in the service lane for a check engine light and dead battery issue — neither of which were disclosed before delivery. The only photos I received prior to pickup were from John Hickey. While they looked clean and professional, they conveniently avoided showing key problem areas, including the damaged fender, the malfunctioning fuel door, the missing grille trim, and the cracked rear screen. In hindsight, these omissions do not feel accidental. I emailed Tim, the General Manager, on June 23, giving him the opportunity to address the issues. He initially replied, saying he’d review the inspection report. After that, he never followed up. In his final message, dated June 26, he said: “While it’s never our goal for a customer to leave dissatisfied, the value and cost of this pre-owned 2022 Escalade in Oak Lawn, IL, likely influenced your decision compared to similar vehicles available closer to your home in Sanger, Texas.” Instead of taking accountability, the blame was placed on price — as if that excuses cutting corners and withholding information. Yes, the vehicle was sold “as-is,” but that doesn’t eliminate a dealership’s legal responsibility to disclose known defects — especially to an out-of-state buyer with no fair chance to inspect the vehicle before purchase. As of July 11, 2025, after giving the dealership every opportunity to respond professionally, I’ve filed formal complaints with both the Better Business Bureau (BBB) and the Illinois Attorney General’s Consumer Protection Division. I encourage others who’ve experienced similar treatment to do the same. — Eric Salazar

Jun 30, 2025

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Whatever you guys do.

Whatever you guys do. Do not get your oil changes there. first, they overfill the oil. Then I have to go back another day so they can tell me that my oil is fine, which I know it’s not. It is overfilled by a quart or more and according to the technician, it’s better to have a extra oil There’s a dipstick for a reason. And of course they did not do anything about it. Won’t be going back. I’ll pick another dealership for oil changes. Definitely it won’t be going back there.

Apr 30, 2025

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Hello I’m still waiting for my tow truck refund payment

Hello I’m still waiting for my tow truck refund payment of $200 thank you

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Timothy Henry

Timothy Henry

Product Specialist

88 Reviews
Certified
Contact Me
Dealership Experience 1 years 7 months
Industry Experience 26 years 1 months
I was born in Panama City Florida . I went to Lane Tech High School . I grew up between Florida and the Austin area of Chicago . I started in the automotive industry at 32 years old and developed a passion for excellence . My passion was imparted to me by my mentor Michael Gillespie. I believe wholeheartedly that the sales process doesn’t end when my customer drives away. I’m accessible and available to my customers, during the purchase process and also during all phases of ownership. I actually like and engage with all types of people and am genuinely interested in helping my customers become satisfied with their purchase decision. I’m a fisherman , a chess player , a reader , an aspiring author and a devoted family man and a mentor in my community , I’m also concerned with the elderly , I love children , I love nature , I love architecture and Hot Rods !!!! I also love learning .
Recent Reviews

May 29, 2026

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I had a great experience at this dealership and I'm glad

I had a great experience at this dealership and I'm glad it worked out for me.

May 29, 2026

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I love the custom service Timothy was very patient even

I love the custom service Timothy was very patient even after I left the dealership,he called and checked on me to see how I was enjoying my new vehicle he also let me know if there was anything.I needed assisted with to reach out to him at any time.

May 26, 2026

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TIMOTHY HENRY IS THE BEST AT WHAT HE DOES!

TIMOTHY HENRY IS THE BEST AT WHAT HE DOES! MY EXPERIENCE WAS AWESOME AND SMOOTH SAILING! 10/10 HIGHLY RECOMMEND TIMOTHY! He’s VERY attentive , and stays with you through the full process. Checking on you , making sure everything is flowing goood! I couldn’t have asked for another salesman! Timothy was A1!

Apr 29, 2026

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Tim did and amazing job he really took the time to make

Tim did and amazing job he really took the time to make something happen for me he promised me he would make it happen and did and I am grateful

Apr 25, 2026

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I recently had an outstanding experience at Webb Chevy,

I recently had an outstanding experience at Webb Chevy, and I can confidently say this was one of the smoothest vehicle purchases I’ve ever made. From start to finish, the entire process was seamless, professional, and genuinely enjoyable. A huge shoutout to my salesperson Timothy Henry, who went above and beyond to ensure I fully understood every feature of my new vehicle. He was patient, knowledgeable, and made sure every single question I had was answered thoroughly; no rushing, no pressure, just excellent service. If you’re in the market for a vehicle, this is absolutely the place to go.

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John Hickey

John Hickey

VIP Manager
Contact Me
Dealership Experience 2 years 9 months
Industry Experience 7 years 8 months
Recent Reviews

Mar 12, 2026

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Nas made the finance process at Webb Chevy in oak lawn

Nas made the finance process at Webb Chevy in oak lawn very enjoyable. He is very friendly and makes sure that you understand everything that you are signing.

Mar 12, 2026

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Nas was very professional and really watched out for my

Nas was very professional and really watched out for my best interest with a big purchase. Highly recommend I will definitely recommend to all family and friends!

Jan 13, 2026

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Nas helped me get into my new car, very professional and

Nas helped me get into my new car, very professional and quick and easy process!

Sep 02, 2025

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"I had terrible experience With Webb chevy .

"I had terrible experience With Webb chevy . . First, they pulled my credit during my first visit, which I was okay with, but then they continued to run multiple credit checks without my permission, even after I had already secured financing with my own bank. • They gave me a car that was not the one I requested. . When Ir returned .o exchange it, they forced me use theif bank instead of xO my bank and secretly changed my loan from 72 months 75 months, increasing my total interest cost. ◦ When I confronted them, they refused to admit any wrongdoing and simply said 'you signed it." This dealership is dishonest, manipulative, and unprofessiona! L not recommend doing business here. Be very careful!"

Aug 25, 2025

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Deceptive Out-of-State Buying Experience – Poor

Deceptive Out-of-State Buying Experience – Poor Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotely from Texas. I’ve bought from other out-of-state dealers before and had smooth, transparent experiences. Unfortunately, this was the only one that left me feeling misled and taken advantage of. The sale dragged on due to delays in the finance office, and I didn’t officially complete the purchase until June 2025. I picked up the vehicle on June 21, 2025, after spending several hours at the dealership. My contacts were Nas Zaiden (Finance Manager) and John Hickey (Product Specialist). Despite being there in person, no one offered a walk-around, disclosed any issues, or mentioned missing components. I was simply handed one key fob with no explanation. After I returned home, I discovered: • A cracked rear entertainment screen • A gas tank door that doesn’t open • Missing grille components • No cold-weather diesel plug or cable • Only one key fob, requiring costly replacement While I was still at the dealership, I had to personally point out rear fender damage while the vehicle was in the service lane for a check engine light and dead battery issue — neither of which were disclosed before delivery. The only photos I received prior to pickup were from John Hickey. While they looked clean and professional, they conveniently avoided showing key problem areas, including the damaged fender, the malfunctioning fuel door, the missing grille trim, and the cracked rear screen. In hindsight, these omissions do not feel accidental. I emailed Tim, the General Manager, on June 23, giving him the opportunity to address the issues. He initially replied, saying he’d review the inspection report. After that, he never followed up. In his final message, dated June 26, he said: “While it’s never our goal for a customer to leave dissatisfied, the value and cost of this pre-owned 2022 Escalade in Oak Lawn, IL, likely influenced your decision compared to similar vehicles available closer to your home in Sanger, Texas.” Instead of taking accountability, the blame was placed on price — as if that excuses cutting corners and withholding information. Yes, the vehicle was sold “as-is,” but that doesn’t eliminate a dealership’s legal responsibility to disclose known defects — especially to an out-of-state buyer with no fair chance to inspect the vehicle before purchase. As of July 11, 2025, after giving the dealership every opportunity to respond professionally, I’ve filed formal complaints with both the Better Business Bureau (BBB) and the Illinois Attorney General’s Consumer Protection Division. I encourage others who’ve experienced similar treatment to do the same. — Eric Salazar

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Anibal Arroyo

Anibal Arroyo

Service Advisor
Recent Reviews

May 29, 2026

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I love the custom service Timothy was very patient even

I love the custom service Timothy was very patient even after I left the dealership,he called and checked on me to see how I was enjoying my new vehicle he also let me know if there was anything.I needed assisted with to reach out to him at any time.

Apr 25, 2026

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I recently had an outstanding experience at Webb Chevy,

I recently had an outstanding experience at Webb Chevy, and I can confidently say this was one of the smoothest vehicle purchases I’ve ever made. From start to finish, the entire process was seamless, professional, and genuinely enjoyable. A huge shoutout to my salesperson Timothy Henry, who went above and beyond to ensure I fully understood every feature of my new vehicle. He was patient, knowledgeable, and made sure every single question I had was answered thoroughly; no rushing, no pressure, just excellent service. If you’re in the market for a vehicle, this is absolutely the place to go.

Sep 26, 2025

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Had amazing service with this dealership couldn't think

Had amazing service with this dealership couldn't think of a better dealership to go to

Sep 13, 2025

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My Dealership have always support me.

My Dealership have always support me. And my Family, Friends. Tim Gehr: super hero, Joe in finance is the greatest of all times, George if very professional, explained to me and set of my Vehicle. Patience and professional, caring team of professionals. I’m so elated, and have such gratitude. Thanks so kindly Jackie Webb for such caring team just like you.

Sep 04, 2025

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Webb Chevrolet is a reliable, dependable dealership, I

Webb Chevrolet is a reliable, dependable dealership, I have been going their for over 20yrs. I rate and recommend their service very highly.

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Sean Drane

Sean Drane

Service Director
Dealership Experience 5 years 1 months
Industry Experience 42 years 6 months
Recent Reviews

Sep 04, 2025

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Josh Campbell customer service stinks.

Josh Campbell customer service stinks. Doesn’t follow up with customer and talks belligerent to customers

Jan 19, 2025

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Every employee at WEBB CHEVY that took care of me on my

Every employee at WEBB CHEVY that took care of me on my service day were extremely nice and very professional. I have been Coming to your dealership over 10 years and I always will. I even received a call asking if there was anything else I needed. And I will be calling back and coming back. Thank You so much for your great service.

Dec 19, 2024

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Staff is very courteous and knowledgeable.

Staff is very courteous and knowledgeable. They return phone calls promptly. End of statement. Thank you.

Mar 13, 2024

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Great place to buy, trade or sell your car.

Great place to buy, trade or sell your car. Service department is great and has the best technicians.

Feb 06, 2024

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Service Department was awesome!

Service Department was awesome! Took care of problem right away and was so nice and concern of taking care of my vehicle. Kept me updated and at the end make sure my car was nice a clean.

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Andy Montano

Andy Montano

General Sales Manager
Recent Reviews

Apr 29, 2026

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Tim did and amazing job he really took the time to make

Tim did and amazing job he really took the time to make something happen for me he promised me he would make it happen and did and I am grateful

Apr 08, 2026

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I just got my new vehicle here, the finance manager Nas

I just got my new vehicle here, the finance manager Nas Zaidan took great care of me, his customer service was top tier, I feel like he went out the way to meet my needs and exceeded my expectations.

Sep 29, 2025

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I cannot say enough about the outstanding experience I

I cannot say enough about the outstanding experience I had with Timothy Henry at Webb Chevy. From the moment I walked in, Timothy demonstrated a level of professionalism, knowledge, and genuine care that set him apart from any salesman I’ve ever encountered. Timothy didn’t just sell me a car—he took the time to truly listen to my needs, answer every question with patience, and guide me through the process with honesty and integrity. His ability to explain features, financing options, and long-term value was unmatched, and I never once felt pressured—only supported. What impressed me most was Timothy’s dedication to making sure I left confident and excited about my purchase. He went above and beyond to ensure every detail was handled smoothly, turning what can often be a stressful process into a truly enjoyable one. If you’re looking for a salesman who combines expertise with heart, Timothy Henry is the one. Webb Chevy is lucky to have him, and I will be recommending him to all my family and friends.

Sep 29, 2025

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Naz was very helpful and understanding with me about the

Naz was very helpful and understanding with me about the whole process I really appreciate talking to him about my new car.i recom Naz for financial purpises

Aug 30, 2025

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Mr Chavez is great sales person excellent customer

Mr Chavez is great sales person excellent customer service had a great day buying a car

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John Mack

John Mack

Used Car Sales Manager
Recent Reviews

Aug 14, 2025

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Very helpful and knowledgeable staff explaining

Very helpful and knowledgeable staff explaining everything and answering all questions thank you guys very much

Jul 01, 2025

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Made getting first car as smooth as possible.

Made getting first car as smooth as possible. Easily answered all my questions. Efficient and easy.

Jun 27, 2025

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Webb Chevy really went above and beyond my expectations

Webb Chevy really went above and beyond my expectations while looking for my first ever brand new car! They made the process so simple and got me into my car so quick! I couldn't believe it and I am beyond thrilled! HUGE shout outs to Jorge Guzman, John Mack, and Nas Zaidan!!! I can't thank you all enough!!!

Jun 24, 2025

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Andrew was super cool made the process really painless

Andrew was super cool made the process really painless and smooth he’s the man 👌🏽

Jun 16, 2025

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Andrew was awesome and John they really helped me out

Andrew was awesome and John they really helped me out alot God is Good with this I really would've been struggling thank you Webb Chevy for getting me a new 2025 trailblazer

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Erik Anders

Erik Anders

Parts Manager
Recent Reviews

Jun 26, 2025

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The dealership is one of the best in town a good place

The dealership is one of the best in town a good place for me because they make me feel like home and they do great service and the bathroom always clean the lobby also.

Jan 19, 2025

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Every employee at WEBB CHEVY that took care of me on my

Every employee at WEBB CHEVY that took care of me on my service day were extremely nice and very professional. I have been Coming to your dealership over 10 years and I always will. I even received a call asking if there was anything else I needed. And I will be calling back and coming back. Thank You so much for your great service.

Jan 06, 2024

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TOOK CARE OF ALL MY NEEDS AND CALLED WITH ALL DETAILS

TOOK CARE OF ALL MY NEEDS AND CALLED WITH ALL DETAILS ABOUT MY CAR AND CALLED WHEN CALL READY

Nov 03, 2023

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I would highly recommend doing my service here, quick and

I would highly recommend doing my service here, quick and easy with no problems. Will return for work.

Sep 09, 2023

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Like u that u video truck when it comes in .

Like u that u video truck when it comes in . Honesty is great for everyone. Everyone very professional. Send me E-mail’s on service deals I have other GM cars.

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Moises Duarte

Moises Duarte

Product Specialist
Contact Me
Dealership Experience 1 years
Recent Reviews

Jan 10, 2026

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The dealership is nice and clean Timothy was very helpful

The dealership is nice and clean Timothy was very helpful and helping me getting a vehicle I love my equinox I've been trying to get one for a while thanks to Timothy he did a great job it's not that many people that's there that I used to know they must be gone I miss Mr Joe and the finance department he is a great person but the young man in the finance department he did a good job

Nov 26, 2025

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Owning a service company, I've bought dozens of trucks

Owning a service company, I've bought dozens of trucks for my company. Webb Chevy was the WORST. Even though I said "NO" over 10n times, I was still being pressured to buy the 6K extended warranty. In doing so, they insulted my intelligence, tried to make me feel stupid and made the closing over 3 hours long. STAY AWAY FROM WEBB....

Aug 29, 2025

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Very helpful !

Very helpful ! Super respectful ! Got me in and out and had no trouble whatsoever! Overall great experience

Aug 18, 2025

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Moises was very kind and helpful!

Moises was very kind and helpful! Made everything run smooth and quick to get our dream truck!

Aug 14, 2025

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Very helpful and knowledgeable staff explaining

Very helpful and knowledgeable staff explaining everything and answering all questions thank you guys very much

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Wagner Santizo

Wagner Santizo

Product Specialist
Recent Reviews

Mar 11, 2026

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It was good service the had very professional manner in

It was good service the had very professional manner in they help me get into a brand new car 🥰

Jan 22, 2026

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We live in Indiana and drove to this dealership after

We live in Indiana and drove to this dealership after researching multiple places. Wagner made the process so easy and enjoyable! Due to the distance, we arrived later in the evening and we never once felt like we were keeping anyone there too long. Once everything was finalized, Wagner, made sure we got everything we needed and waited outside for us to clear out the car we traded in. The next day, he called to make sure we made the long drive home OK since it was so late. He made us feel welcome and cared about. Johnny Westbrook was also extremely kind and helpful thrpughout the whole process. He made it all so simple and explained things thoroughly. 10/10 would recommend!

Jan 05, 2026

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Nas in finance is courtesy & punctual always going that

Nas in finance is courtesy & punctual always going that extra mile to get u services!!! Mom loved it, she’ll be driving no more broken down scooters Thanks

Dec 02, 2025

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Great experience with Nas today.

Great experience with Nas today. Very professional patient and kind, and explained everything very well

Nov 13, 2025

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Nas made my shopping experience easy an explained

Nas made my shopping experience easy an explained everything about the finance portion thoroughly so I could understand.

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Michael Reta

Michael Reta

Product Specialists
Recent Reviews

Mar 10, 2026

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I had a great experience with Nas the finance manager.

I had a great experience with Nas the finance manager. He was very Knowledgeable and took the time to explain everything clearly, making the process quick & easy. I really appreciated the professionalism and great customer service.

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David Dominguez

David Dominguez

Product Specialist
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Drew Hollis

Drew Hollis

Product Specialist
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Frank Hussein

Frank Hussein

Product Specialist
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Rondayle Sanders

Rondayle Sanders

Product Specialist
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Adrian Sesma

Adrian Sesma

Product Specialist
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Daniel Smith

Daniel Smith

Product Specialist
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