Your Webb Chevy Oak Lawn Post-Purchase Guide

By Tim Gehr, General Manager – Webb Chevy Oak Lawn

First off, congratulations on your new Chevrolet vehicle! Whether this is your first car purchase or your tenth, driving off in a new Chevy is an exciting moment. But after the photos, the new‑car smell, and that first smooth ride home… many customers find themselves asking:

“Okay… now what happens next with my new car ownership?”

As General Manager here at Webb Chevy Oak Lawn, your trusted local Chevrolet dealership, I want to personally walk you through what comes after your purchase. Consider this your roadmap for maximizing your ownership experience—and making sure you get the absolute best from our team and your new Chevy.

1. Your Time in the Finance Office: More Than Paperwork for Your New Vehicle

Once you’ve picked out your perfect vehicle, you’ll sit down with one of our Finance & Insurance (F&I) specialists. Their role goes far beyond signing documents—they’re here to help with your vehicle financing and ensure a smooth car buying experience:

• Review financing or leasing terms for your new Chevy
• Explain essential protection plans such as extended coverage, GAP protection, tire & wheel packages, and maintenance options to safeguard your investment
• Walk you through key ownership resources
• Make sure every question about your car loan or lease is answered before you drive away

We pride ourselves on being transparent, informative, and respectful of your time. My goal is for you to leave the finance office confident and fully supported in your new Chevrolet purchase.

2. Setting Up Your First Service Visit for Optimal Chevy Performance

Your first service appointment is typically scheduled for essential routine car maintenance:

• ✔ Oil & Filter Change
• ✔ Multi‑Point Inspection

Many customers wait until the dashboard reminder lights up—but you can get ahead of the curve and ensure your Chevy’s longevity.

Before you leave the dealership, our delivery team or your salesperson can assist you in scheduling that first visit, or you can book anytime through:

• Webb Chevy Oak Lawn Service Scheduler
• Your myChevrolet App
• By calling our Service Department directly for Chevy service

A little planning now saves time later and keeps your new Chevrolet running smoothly.

3. Where to Go for Expert Chevy Service and Auto Repair

Our state-of-the-art service center is located right here at Webb Chevy Oak Lawn, with a dedicated entrance and a streamlined check‑in process. When you arrive for your auto repair or maintenance:

• Pull right into our Service Drive
• A Service Advisor will greet you and review your appointment
• We’ll confirm any concerns, walk around the vehicle with you, and get you on your way

We handle everything from routine maintenance to warranty repairs using GM‑certified technicians and genuine GM parts, ensuring the highest quality care for your Chevrolet.

4. Dealership Amenities While You Wait for Your Car Service

We want your service visits to feel comfortable and effortless, so we offer a modern customer lounge with:

• A modern customer lounge
• Free Wi‑Fi & workspaces
• Complimentary coffee & refreshments
• Television & comfortable seating

Whether you want to work remotely or simply relax, we’ve got you covered during your Chevy service appointment.

5. Need a Ride? Our Shuttle Service Has You Covered

Life doesn’t stop just because your vehicle needs service. That’s why we provide convenient transportation solutions:

• ✔ Complimentary Local Shuttle Service

We’ll take you home, to work, or anywhere nearby in the Oak Lawn area so your day stays on track while your car is being serviced.

If you need to return later, just give us a call—we’ll send the shuttle back to pick you up.

6. Loaner Fleet (By Appointment) for Extended Auto Repairs

For longer repairs or warranty work that requires extended time, we offer a loaner vehicle fleet (subject to availability and qualifying repair type). This ensures you’re never without reliable transportation.

Your Service Advisor can help determine eligibility, reserve a loaner if needed, and ensure you’re never without transportation during your vehicle’s stay at our service center.

7. Getting Connected: GM OnStar for Enhanced Safety and Convenience

If your vehicle includes GM OnStar®, you’re already equipped with one of the most advanced support systems in the industry, offering peace of mind and connectivity for your Chevrolet.

With OnStar, you get:

• Automatic crash response
• 24/7 emergency services
• Turn‑by‑turn navigation
• Remote diagnostics
• Vehicle locate & remote start through the app

During delivery, our team will help activate your OnStar trial and walk you through key features, enhancing your new car ownership experience.

8. GM My Rewards: Earn While You Drive and Save on Chevy Services

More than 7 million GM customers enjoy the GM My Rewards program—and you should too. It’s a fantastic way to save on future services and purchases at our Chevrolet dealership.

By enrolling, you can earn and redeem points for: parts

• Certified service and auto repair
• Parts & accessories for your Chevy
• Future vehicle purchases or leases
• Connected services
• Protection plans

You earn points automatically just for being a GM owner. It’s a no‑brainer for maximizing your car ownership benefits.

9. Best‑in‑Class Customer Service—Our Promise to You at Webb Chevy Oak Lawn

At Webb Chevy Oak Lawn, we don’t just want to sell you a car—we want to earn your business for life. That means providing exceptional service at every touchpoint:

• Treating every customer like family
• Clear, honest communication
• Respect for your time
• Professional service at every touchpoint
• Constant improvement based on your feedback

If you ever need anything—service, help with the myChevrolet app, questions about your vehicle, or support with a feature—we’re here for you as your dedicated Oak Lawn car dealership.

Contact Our Team Today for all your Chevrolet needs!

Ready to Experience the Webb Chevy Oak Lawn Difference? Your Premier Chevrolet Dealership

Buying a vehicle is just the beginning. My team and I are committed to making every mile you drive enjoyable, supported, and stress‑free. If you ever need assistance with your new Chevrolet, don’t hesitate to reach out.

We’re proud to be your dealership of choice for new and used car sales, service, and parts—welcome to the Webb Chevy Oak Lawn family.

— Tim Gehr

General Manager, Webb Chevy Oak Lawn